Selected screen shots of soft skills Rise project

Problem: Teenage dining room servers are perceived as being unfriendly to residents of the retirement community.

Services: Collaborate with stakeholders, conduct needs assessment and learner analysis. Interview SME and conduct task analysis. Identify learning approach, design instructional materials. Conduct user testing to guide revisions.

Orientation Powerpoint

Used for ILT sessions and self-guided.

Product Knowledge Powerpoint

Used for IRT training sessions, contains animations.